Help us shape the NHS 111 service

NHS partners across north east London are looking at how the NHS 111 service can better support local residents. 

If you are not familiar with the service, NHS 111 is a free telephone number you can call if you need medical help or advice quickly, or if you’re not sure where to go to get the right help, trained NHS 111 advisers can assess you and direct you to the right place. 

The NHS 111 service is available 24 hours a day, seven days a week and is staffed by fully trained advisors and experienced clinicians who can help people get the right medical care as quickly as possible. 

Over the past few months, NHS Waltham Forest Clinical Commissioning Group (CCG), alongside CCG partners in Newham, Tower Hamlets, Barking and Dagenham, Havering, Redbridge, and City and Hackney, local GPs and clinicians have been developing new ideas for the NHS 111 service to ensure people can get the right help and advice they need. 

One of the main ideas proposed is connecting the NHS 111 service with other local services such as pharmacies, dentists, ambulance services, GP practices, community services and urgent care centres so that patients can get even better advice over the phone and be able to get access to any service they need. In doing this, we want to make NHS 111 the first number people call to get the right advice and information. 

Other new ideas include: 

  • Children under one year old and anyone over the age of 75 will be automatically referred to a 24/7 health centre
  • NHS 111 staff will be able to automatically book GP or hospital appointments for callers in some local areas
  • NHS 111 will be able to refer callers directly to other services such as pharmacies and dentists across north east London 

Now we need to know if our local residents think we have got it right, so we can ensure the NHS 111 service meets your needs and the needs of the local community. 

We are asking local people to share their views about the new ideas by completing an NHS 111 service development survey. Your feedback will help influence what NHS 111 will look like in the future. 

More information is available in a NHS 111 service development presentation, for you to read if you wish before completing the survey. Closing date for responses is Friday 11 November 2016. 

If you would like further information, or have any queries about the survey, please email