Partnership makes plan to improve mental health care in Waltham Forest

Services and organisations across Waltham Forest have developed an action plan for improving the care for people in a mental health crisis as part of the Mental Health Crisis Care Concordat.

NHS Waltham Forest Clinical Commissioning Group , Barts Health NHS Trust, North East London NHS Foundation Trust, London Borough of Waltham Forest, London Ambulance Service, and the Metropolitan Police all came together to sign a concordat in March and have now developed a joint plan of action for how they will work together to improve services.

The Mental Health Crisis Care Concordat is a national agreement between services and agencies involved in the care and support of people in crisis. It sets out how organisations will work together better to make sure that people in crisis receive urgent mental health care.

The Crisis Care Concordat sets clear expectations around the standard of crisis care people should expect.

In February 2014, 22 national bodies involved in health, policing, social care, housing, local government and the third sector came together and signed the concordat. It focuses on four main areas: access to support before crisis point; urgent and emergency access to crisis care; quality of treatment and care when in crisis; and recovery and staying well.

NHS Waltham Forest Clinical Commissioning Group Clinical Director, John Samuel, said: “We are committed to working alongside local health and social care providers to determine how we can improve the care of people in mental health crisis. We want to make sure that local people have access to the best possible mental health services that are safe a truly give them the right help they need."

Sue Boon, integrated care director, Waltham Forest, for North East London Foundation NHS Trust said: “When people need urgent help to avert a crisis it’s important that they and the people close to them know who to contact and that their situation is treated with as much urgency and respect as if it were a physical health emergency. By working closely with NHS colleagues, social care staff and voluntary and charitable organisations on our patch, we can help ensure that individuals get the right help - and more quickly.”

The ongoing commitment from local services in Waltham Forest will mean that anyone with mental illness gets the right care in the right place and, crucially, vulnerable youngsters needing mental health treatment won’t end up in police cells.

Evidence from pilot areas show that the number of people being detained under the Mental Health Act fell by an average of 25%, and over 8000 people were treated by mental health professionals under Liaison and Diversion schemes.”
For more information about the concordat, visit