Waltham Forest older people improve care at Whipps Cross Hospital

NHS Waltham Forest Clinical Commissioning Group (CCG) and Barts Health NHS Trust has joined forces with the national charity the Patients Association, to find out how we can improve the experience of older people at Whipps Cross Hospital.

The Patient Association will work with volunteers and hospital staff to gather feedback from patients about what currently works well at the hospital, as well as make practical suggestions for improving care, communication, admission and discharge processes.

This work builds on a commitment made last year by staff across all of the elderly care wards at Barts Health to improve the experience of older people and establish a ‘Gold Standard’ for the provision of individualised care.

To ensure older patients across east London can benefit in the future, best practice and learning from this project will be rolled out at Whipps Cross and then to other hospitals run by Barts Health NHS Trust.

The Patient Association team will be based in Whipps Cross, five days a week for drop-in sessions and will offer support to relatives and families. They will also be in hospital wards talking directly to hospital staff, patients and the public.

Dr Anwar Khan, chair of NHS Waltham Forest CCG said: “The CCG is excited to work with Patient Association to gather feedback and suggestions from patients and staff to continue to improve the experience of older people at Whipps Cross Hospital.”