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Vaccinations at Oliver Road and Forest Road Medical Centre

Public letter of apology: Vaccinations at Oliver Road and Forest Road Medical Centre

The NHS is working day and night to vaccinate local residents. Tens of thousands of residents over 80, residents and staff in care homes and frontline staff have already been vaccinated in north east London and Waltham Forest.

At the end of last week we were offered extra vaccines which we were not anticipating. Rather than refuse them we agreed to take delivery and use them in the three days we have before they become unusable. This required contacting patients at short notice, and a doubling of staffing within hours.

We acknowledge our shortcomings. Long queues formed outside in poor weather, and whilst we opened up more space in the building to try and bring people in out of the weather, this caused its own issues. The service provided was not up to the standard we seek to provide and which residents should rightly expect.

This has caused huge pressure on staff trying to do their best in very difficult circumstances and has concerned and seriously inconvenienced a large number of our older residents – for which we apologise profusely.

We take on board the comments made in letters and social media regarding waiting, processing and spacing; we are working hard to remedy the issues in case we are again faced with similar circumstances and actively looking at whether other sites would be preferable. We are working with a range of partners including Waltham Forest Council and voluntary organisations to make improvements wherever we can. We are also talking to pharmacies to launch a number of very local sites, and with national teams to open up more large-scale vaccination centres. 

You can help us by:

  • Not arriving too early, but just slightly before your appointment time. If you are late you won’t be turned away.
  • Wearing a mask and social distancing in any queues.  

More information is available at: COVID-19 Vaccination programme | East London Health & Care Partnership (

Ken Aswani, Chair of Waltham Forest CCG

Selina Douglas, Managing Director, Newham, Tower Hamlets and Waltham Forest CCGs