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Whipps Cross’ Gold Standard nominated for an HSJ Value and Improvement in Communication award

The prestigious HSJ Value Awards seek to recognise and reward outstanding efficiency and improvement in the NHS. At the heart of the Gold Standard is a charter that sets out 14 standards that patients should expect to receive while they are being cared for in a number of specially designated wards at Whipps Cross Hospital.  The charter was drafted by patients, their families and hospital staff and developed by NHS Waltham Forest Clinical Commissioning Group (CCG), Barts Health NHS Trust, Leyton Sixth Form College and the Patients Association. 

The Gold Standard enhances and improves the standard of care, compassion and dignity for elderly patients at Whipps Cross Hospital.  Since the introduction of the Gold Standard, 14 students from Leyton Sixth Form College are linked to wards at Whipps Cross Hospital and another 46 students have signed up to take part.  Listening to and learning from patients, their families and frontline staff is at the heart of this project.

Dr Anwar Khan, a local GP and chair of NHS Waltham Forest CCG, said: “Being nominated for an HSJ Value Award is a great honour. We have listened to patients and their families and together have developed a truly innovative project which is transforming care for elderly people. This highlights the importance of patients helping innovations to be “rooted in reality” and hence our emphasis on true engagement with patients”.

Deborah Kelly, Barts Health NHS Trust Deputy Chief Nurse said: “We are delighted that the Gold Standard has been shortlisted for this HSJ Value Award.  We are continually looking at ways in which to improve patient experience and healthcare, and this award is testament to that commitment.

“I would like to congratulate our fantastic staff at Whipps Cross who have all gone the extra mile to help improve services for older patients at the hospital. This is definitely a job well done.”

Katherine Murphy, chief executive of the Patients Association said: “To be recognised by the HSJ and colleagues who work within health and social care for the work that we do is fantastic news. We know we are doing the right thing, our work in and around supporting patients is valued by the patients and their friends and family. We champion a patient centered approach to treatment.  Through our Helpline, carrying out surveys, focus groups, listening events and obtaining feedback from our Ambassador network we are able to keep pulse on the issues that are effecting patients”

Kevin Watson, principal of Leyton Sixth Form College (LSC), said: “Most of the courses that LSC students follow are very much college-based. This project has given students taking sciences an opportunity to relate theory to practice in a work setting.  As such it has been an extremely enlightening and worthwhile venture.  The fact that the initiative has now been nominated for an award adds even more to the sense of satisfaction.”

Because of the success of the Gold Standard it will now be rolled out to primary care settings across Waltham Forest including care homes. This will ensure the delivery of improved care for elderly patients particularly those diagnosed with dementia. This new phase of the Gold Standard will be launched at the Waltham Forest Nursing Conference on 6 July 2015