Urgent and emergency care

Winter Services

Waltham Forest Clinical Commissioning Group, together with our neighbouring CCGs in north east London, have recently commissioned a local integrated NHS 111 service as a single point of access for all urgent care needs across north east London.

NHS 111 is a free telephone number available 24 hours a day, seven days a week that patients can call when they need medical help or advice quickly, or for advice on where to go to get the right help.

The service is joined up with other urgent care services such as GP practices, GP hubs, mental health services, and pharmacies across the area.

The new service will provide; assessments over the phone, direct booking appointments, the ability to prescribe medicines over the phone, easy access to patients’ records and care plans and access to personalised, clinical advice on smart phones or computers through a dedicated 111 Online website.

Waltham Forest offer a range of urgent care services. These services are:

  • Pharmacy First - Pharmacists provide advice and treatment on a range of minor ailments.
  • Emergency GP appointments – Most GPs offer some emergency appointments that can be booked on the day.
  • Extended Access Hubs - Local people who are registered with a GP are able to use the 'GP Enhanced Service' to book weekend and evening appointments at three GP practices in Chingford, Walthamstow and Leytonstone, making it easier to see a nurse or GP outside of working hours. Telephone 020 8519 3999, lines open from 12-8pm.
  • Whipps Cross urgent care centre - For urgent care needs that are less serious (i.e. don't threaten loss of life or limb)
  • Whipps Cross A&E - For the most serious urgent and emergency care needs i.e. issues that threaten loss of life or limb).
  • If you need emergency medical attention for a serious injury or illness, you can visit the A&E department of any hospital that is close to you. They are open 24 hours a day.


In Waltham Forest, this is likely to be Whipps Cross University Hospital. Other nearby hospitals with A&E departments include The Royal LondonNewham University Hospital and Homerton University Hospital.